Do I need to register to shop?
No, you can still shop as guest. But by registering with us helps speed up the ordering process for you, as we would already have with us your billing and shipping details. It also allows you to keep track of your current and past order, and payment status. Besides, once you register you will become an ATF Player Club members when you earned loyalty points for each purchase which can redeem for future purchase.
How do I create an account?
Click here to register by filling in your details and following the instructions.
By registering, will I automatically receive updates on new arrivals and any ongoing sales and promotions?
No, not unless you sign up to our newsletter. By signing up, you will be the first to know of our new arrivals, exclusive discounts, promotions and flash sales.
Will you pass my details to any other companies?
No, we will not pass your details on to other companies. Don’t worry! All information you provide us with is strictly confidential and will not be shared with any third parties.
What do I do if I have forgotten my password or my password does not work?
If you’ve forgotten your password, just click the”Forgotten Your Password” and a link to reset your password will be emailed to you right away. If you still do not receive an email, write to [email protected] and we will assist you promptly.
What is your online security policy?
We want to make sure you’re safe and secure when you’re shopping with us online. Rest assured we do not sell nor disclose any customers’ personal information to other parties for any purposes.
How do I place an order?
- Register as a member of ATF Player Club by following the step above or you can simply order as a guest.
- Next is to browse on the SHOP section and choose the products that you want to purchase
- Once you have identified the product, and choose the number of product and click add to cart
- You can either select continue shopping to add more products or review the items selected in the cart and proceed with the checkout
- If you are already happy with your cart, click proceed to checkout to complete your order.
- You can key in discount code at checkout if you have any special discount code.
What do I do if there is any probelm in my order?
- Our customer service team will kindly happy to assist you wutg your order.
- Kindly contact us via WhatsApp at 01160939447 or email us at a[email protected] or you contact us via our social media.
How do I make a payment?
During checkout, you may select your payment method at Step 2. If you have any voucher code or reward/credit points to apply, you may also key in and click apply accordingly.
Do you accept AMEX?
No, unfortunately we do not accept Amex at the moment. Only Visa/Mastercard are accepted for payments in our payment gateway.
What are my payment options?
You can either pay by:
Online banking (FPX) via SenangPay
Credit & Debit Card (Visa & Mastercard)
ATF Pay – our very owned E-Wallet
All our payment gateways capture payments in Malaysian Ringgit. If you check out in a currency other than your credit card’s currency, you may be subject to a currency-conversion fee from your card issuer. We recommend consulting your credit card provider for information on any applicable fees.
Can I opt for a refund & how long does it take?
Please be informed that refunds are only available to ATF store credit. For refunds back to customer’s original payment method, however, it will be based on case to case basis.
Refund via Credit/Debit Card will take 7-14 working days (excluding weekend & Public Holiday).
Refund via Online Banking will take 5-7 working days (excluding weekend & Public Holiday).
Is my payment secure?
CREDIT CARD INFORMATION STORAGE
All credit card information are securely encrypted and stored with our gateway Cybersource, which is a subordinate company by VISA. This gives a second layer of protection for customers credit card information.
When you submit your credit card information, including CVV, our job is to encrypt the info and security transmit to issuers for payment verification and approval. However, verification of the CVV is totally upon issuer’s decision. However, we can help to raise the concern to issuers.
My payment was successful, but I did not get any order confirmation. Help!
Once payment is successful, an automated email confirmation will be sent to you. Kindly check your spam and junk folder as well. If there is no email received, kindly contact us at [email protected] or call us for us to check further.
I received an Order Number, but have yet to make my payment?
For this matter, kindly contact us at [email protected] or call us for us to check further.
What is your returns policy?
Returns are accepted if returned within 30 days of receipt in exchange for ATF Store Credit or exchange of new stocks. Only products that are in its original packaging with returns label still attached can be returned/exchanged.
For exchanges, kindly indicate the new colours you’d like to exchange with in the return form. If the item requested is not available in stock, we will have to give you ATF credits instead. If you’d like to exchange to a different item altogether, we will first refund you in store credit and you may place a new order for the item.
Sale and markdown items are also non-returnable and non-exchangeable.
For returns and exchanges, customers are advised to notify us first at sal[email protected] by quoting the order number and product details.
We do reserve the right not to allow the return of products or refund of any transactions although the condition above is met.
Please refer below for our terms and conditions:
Items that are damaged, marked or altered will not be accepted. Any items returned under these conditions and/or fall under non-returnable categories will be sent back to the customer.
How do I return something to you?
You can return any item to us within 30 days of receiving your order (just make sure your items are in the original condition and). Please repack your items in the original packaging and ensure it is secured.
Can I exchange my item to a new product/color?
Yes of course! When you return your item to us, kindly state in the return form the new product/color that you want and we’ll process it accordingly. If the item is not available in stock, we will have to give you store credit instead. You will have to bear any different prices between the new product and the return product.
Will you refund me my delivery charge?
No, unfortunately you have to borne all the the return cost.
When will you process my return items?
Once received, we will take 1-3 working days to process the parcel. We will update you via email once the process is complete.
I returned an item and it was incorrectly refunded or replaced.
Do email us at [email protected] and we will check on your orders accordingly.
Can I come and collect or return a parcel in person?
We truly apologize as we don’t accept walk-in pickup and/or returns at our warehouse.
Will my reward points be refunded if I return my item?
Unfortunately, reward points are nonrefundable as it has been utilized for your prior purchase.
Can I re-use the Voucher Code if I return an Item?
Voucher codes cannot be re-issued and are non-refundable. If you return an item which was purchased using a voucher code, only the final paid price (after discount) will be refunded.
What are my return and refund options?
Should there be any cases that do not fall under any category above, you may email us at [email protected].
All return request will however be subjected for review & approval.
How do I earn my rewards points?
Reward Points are like loyalty points. Every Ringgit spent with Fashionvalet will entitle you with 1 reward point. The accumulated reward points can be used to offset the total for your next purchase.
How do I redeem my Reward Points?
To use your Reward Points, simply proceed to check out and click”Apply” under Reward Point in Step 2 during checkout.
Do Reward Points expire?
No, Reward Points has no expiry date and can be used for purchase of any item on the website.
Are Reward Points transferable/ refundable?
No, unfortunately Reward Points are non-transferable and non-refundable.
Can I utilize my points at your physical store?
No, Reward Point is only applicable for online purchase on the website.
What are your standard terms & conditions for sales using voucher codes?
- For registered members only.
- Applicable once only in a single receipt.
- Discount codes cannot be combined.
- Cash vouchers and reward points are not exchangeable for cash.
- ATF Sport Sdn. Bhd. has the rights to amend their terms & conditions at any time.
Which third party delivery service do you used to deliver the product?
Currently we are using Poslaju to fulfilled all delivery throughout Malaysia.
How can I get my tracking numbers?
Our sales team will contact you via Whatsapp to provide you with the tracking numbers for your order.
What do I do if I don’t recieve the tracking number?
Kindly contact us via WhatApp or email us at [email protected]. Our team will be in touch with you the soonest possible.
How long it will takes for delivery?
Since are using Poslaju Courier service, based on our experienec it will usually take about 2-3 working days.
Do you provide Cash On Delivery service?
Unfortunately we don’t provide such service anymore, but you can purchase it at our office or contact our official resellers here.
Do you have any authorize resellers around Malaysia?
Yes we do. You can check their details HERE so the fulll list of our authorize resellers and the products that they sell.